60 seconds with EE's Lucy Baker

Lucy Baker, Emergency Services Network head of customer engagement at EE, discusses her role and her time in the communications sector

How do you spend your time at work?

ESN! I’ve had many different roles, but now I’m dedicated to the Emergency Services Network. At EE my team and I spend our time travelling around Britain meeting with ESN’s future customers, working to understand their needs and challenges, and to build their confidence in the network.

What’s the one gadget that you can’t live without?

It would be terribly clichéd to say my mobile phone, so I’ll say my Garmin running watch. I’m a marathon runner, and my watch is hugely important to keeping me on track.

Describe your most unforgettable project.

Everything on the ESN programme has dwarfed what I’ve done before, but prior to this I was asked to lead a three-year change programme to address a series of challenges that arose from the integration of T-Mobile and Orange.

What are your hopes for the sector?

I hope that the introduction of a nationwide voice and data network drives real positive progress, and that the UK is given the world-leader status that it deserves.

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