60 seconds with Premier Communication Electronics' Drustan Durman

Drustan Durman, technical sales administrator at Premier Communication Electronics (PCE), discusses his career in two-way radio customer service

How do you spend your time at work?

Sending emails and making calls out to existing and prospective customers. For larger deals that require a site visit and a more technical approach I secure appointments for my colleague Alan, but smaller sales and hires I handle myself.

As summer is a busy time for you, how do you prepare for it and manage your workload?

Summer hires fill the gap left when schools break up, and with many of them being recurring events, I’ll arrange with the organisers to make sure I know when to contact them at the right stage in their planning the following year.

Describe your most unforgettable project.

Soon after I started we did the 2015 Rugby World Cup, an IP linked hire across Exeter including a microwave link. Talk about jumping in at the deep end!

What’s the most unusual thing you’ve seen while working in the radio sector?

I think it’s probably providing high-end wireless Bluetooth earpieces to a small tyre workshop. It goes to show that you need to leave your expectations at the door and deal with each case individually.