Welsh Ambulance Service revamps control room tech

The Welsh Ambulance Service has rolled-out Frequentis’ LifeX control room solution.

According to the company, the Trust is the largest UK ambulance service to go live with the system, which is “designed to manage resources more effectively.” It was delivered in collaboration with the Ambulance Radio Programme over a period of three days.

Discussing the deployment, the Trust’s assistant director of operations for resourcing and EMS coordination, Jon Edwards, said: “I am proud of the work that our staff and partners have put into this implementation, which is the latest stage in a broader programme of work to modernise our control rooms.

“It is through the hard work of everyone involved that we have implemented such a significant change without any impact on services across Wales.”

Frequentis’ UK MD, Andy Madge, said: “We are pleased to be supporting the Welsh Ambulance Service with its transition to the Frequentis LifeX multimedia communication solution.

“[The product] enables control room staff access to cutting-edge communication technology which will significantly benefit the lifesaving work they do, including managing and directing resources to the scenes of emergency situations.

“The collaboration of our teams has been instrumental in the successful delivery of this project.”

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