'Next generation' alarm aims to fill BT Redcare gap

Signal Dynamic has launched an alarm signalling system with the intention of offering a replacement for BT’s Redcare service. BT announced the closure of Redcare - in August 2025 - earlier this year.

Photo courtesy of Influence Media

The company describes the new platform in a statement as a “vital link between a home or business alarm system and an alarm receiving centre (ARC), where trained teams of security professionals help to keep premises safe.”

The statement continued: “If an intruder or fire alarm is triggered, the platform will send an instant alert to the ARC, so the team can investigate whether the threat is real or a false alarm. If the threat is genuine, the ARC team instantly alerts emergency services so they can respond to the incident.”

The system consists of three main devices, in the form of the ‘Supervisor Core’, ‘Supervisor Duo’, and ‘Supervisor Elite’. According to the company, the first of these is designed for single path monitoring at SP2-SP3+ and is available in IP and 4G variants. ‘Supervisor Duo,’ offers dual-path monitoring at grades DP2-DP3, while ‘Supervisor Elite’ provides monitoring at grade DP4.

Discussing the technology, Signal Dynamic director Chris Byrd, said: “The withdrawal of BT from the alarm signalling market will have come as a shock to the industry, which is now left with the dilemma of where to go for a replacement service.

“It’s a really significant and important market. If you own a home or business, you want it to be safe and secure. [You want] to know that if anything does happen, you can count on an automatic and rapid response from trained professionals.

“At a time when the market is set to lose one of its two key players, we’re reassuring the security industry that a credible replacement is available to transition to and provide continuity.”

BT describes Redcare as offering: “A secure form of alarm monitoring. The service provides continuous monitoring of a BT telephone line that links a professionally installed alarm system on your premises to an alarm receiving centre.”