Northern European eSMS service deployed
Written by: Philip Mason | Published:

Frequentis has helped to roll-out a pilot Emergency SMS service in Norway for members of the public who are deaf, hard of hearing or impacted by speech disorders, wanting to contact the emergency services.

The service is supported by the company’s integrated communication and control (ICCS) solution, which has been used by the Norwegian emergency services since 2016. Once a member of the public has contacted the service, the message is addressed via a series of questions, either through the ICCS itself or in Outlook.

Speaking of the technology, Cecilie Daae, general director of the Norwegian Directorate for Civil Protection (DSB), said: “Contacting the emergency services is crucial in an emergency, but not everyone can make a voice call.

“Emergency SMS makes it easier for citizens to directly contact skilled operators at the emergency centre in an emergency situation. It makes everyday life safer.”

The eSMS two-year pilot is led by DSB in cooperation with the National Police Directorate and the Norwegian Directorate of Health.

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