Frequentis to provide ‘biggest ICCS in the country’ to NHS ambulances

The UK Ambulance Trust has chosen Frequentis to replace its current integrated command and control system (ICCS) ahead of the Emergency Services Network.

The company will provide its 3020 LifeX integration system, which is designed to operate as a ‘multi-media collaboration platform’ working on a cloud-based model. It will allow control room staff to communicate with ambulances using both Airwave and the ESN, once the latter system is up and running.

The system will be used by every Ambulance Trust control room operator across the country, with the system holding the capacity for up to 700 concurrent users. It will be the largest ICCS in the UK.

Speaking of the deployment, Duncan Bray of the Ambulance Radio Programme said: “We are confident that Frequentis is the right provider to enable us to deliver a solution that will greatly assist the Ambulance Trusts’ dispatch capabilities.

“Realising the benefits of the Emergency Services Network is vital, and the flexibility inherent with LifeX will [facilitate] transition to ESN whilst maintaining inter-operable communications with other trusts, police and fire.”

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