Connecting the dots

Ensuring employees have the right connections to help them do their job has never been more complex. There are so many options – from radios and mobile phones through to mobile working applications. The right device or application can vary between job functions within a single workplace, so the ability to bring those together can be fundamental to maintaining business- or mission-critical communications.

Unified communications (UC) is the combination of different types of communication mediums into a single unified system. That might include radio, telephone, chat, video and other types of communications. This enables workers to communicate instantly and without boundaries.

Emerging capabilities are adding intelligence to that process, from usage analytics through to predictions, but what is essential is that employees are seamlessly connected through whatever device they need to use. Exactly how a UC solution is implemented will vary drastically across sectors, as the needs of a retail or office worker, for example, will be very different from those of someone working in public safety.